QSO 321 Module Six Assignment Guidelines and Rubric

Overview

An important part of any organization’s priorities, as well as an important category of B Corp Certification, is the consideration of added value for customers. In this assignment, you will apply what you have learned about customer expectations and consider how it can be applied to your course project, which is due in Module Seven.

Directions

You work in the operations department at NationaliTeas, a large international corporation that manufactures and sells tea worldwide. Based on customer feedback and a push to work toward B Corp Certification, the board of directors is looking for new initiative ideas that would increase value to customers. Examples include offering product guarantees, seeking product quality certifications, monitoring customer satisfaction, and more. You have been asked to outline two customer-focused initiatives that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following rubric criteria:

• Added Customer Value: Briefly describe the added value that your initiative idea brings to customers. Use supporting evidence from course materials in your response.
• Added Business Value: Briefly describe the added value that your initiative idea brings to the organization. Be certain to note the impact of the added customer value on the business. Use evidence from the course materials to support your response.
• Potential Resources: Identify resources that would likely be needed to complete the outlined initiative. In this case, "resources” might refer to the amount of funding, the materials available, the allocation of employees and their time, and so on.
• Monitoring and Evaluation: Briefly describe how the success of the initiative would be monitored over time and how you would evaluate the criteria for success.

What to Submit

Submit this assignment as a 500- to 750-word Microsoft Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

CriteriaExceeds Expectations (100%)Meets Expectations (85%)Partially Meets Expectations (55%)Does Not Meet Expectations (0%)ValueAdded Customer ValueExceeds expectations in an exceptionally clear, insightful, sophisticated, or creative mannerBriefly describes the added value the initiative idea brings to customersShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include better supporting the impact of the outlined initiative with evidence from course materialsDoes not attempt criterion25Added Business ValueExceeds expectations in an exceptionally clear, insightful, sophisticated, or creative mannerBriefly describes the added value the outlined initiative idea brings to the organization and clearly notes the connection between adding customer value and organizational valueShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include further supporting the impact of the outlined initiative with evidence from the course materialsDoes not attempt criterion25Potential ResourcesExceeds expectations in an exceptionally clear, insightful, sophisticated, or creative mannerIdentifies resources that would likely be needed to complete the outlined initiative, such as (but not limited to) resources such as funding, materials, allocation of employees, and timeShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include identifying more clearly aligned or relevant resources for considerationDoes not attempt criterion20Monitoring and EvaluationExceeds expectations in an exceptionally clear, insightful, sophisticated, or creative mannerBriefly describes how the success of the initiative would be monitored over time and which criteria would be used for evaluating this successShows progress toward meeting expectations, but with errors or omissions; areas for improvement may include identifying more clearly aligned or relevant metrics, criteria, or monitoring strategiesDoes not attempt criterion20Clear CommunicationExceeds expectations with an intentional use of language that promotes a thorough understandingConsistently and effectively communicates in an organized way to a specific audienceShows progress toward meeting expectations, but communication is inconsistent or ineffective in a way that negatively impacts understandingShows no evidence of consistent, effective, or organized communication5Citations and AttributionsUses citations for ideas requiring attribution, with few or no minor errorsUses citations for ideas requiring attribution, with consistent minor errorsUses citations for ideas requiring attribution, with major errorsDoes not use citations for ideas requiring attribution5Total:100%