08 Oct Based on the draft email attached below, develop a ?Strategy Guide? to implement what’s outlined on the email.?The ?Strategy Guide? s

Subject: Recommendations for Advancing the GoGreen Delivery Initiative

Dear Management Team,

I hope this message finds you well. After reviewing the GoGreen Delivery initiative and its commitment to transitioning our fleet to Zero-Emission Vehicles (ZEVs), I would like to share my recommendations on how we can effectively move this project forward to ensure employee engagement, minimize resistance, and maximize overall success.

1. Comprehensive Employee Training

The introduction of ZEVs and associated AI-enhanced fleet telematics will require comprehensive and ongoing training programs. It is crucial to equip our drivers and supporting staff with hands-on experience in operating the new vehicles safely and efficiently. I recommend developing a phased approached training that includes the following:

· Hands-on driving sessions to help introduce and familiarize drivers to the new vehicle fleet.

· Technical workshops on the use of telematics and AI systems for optimizing routes and condition-based vehicle maintenance.

· Safety protocols specific to electric vehicles, including emergency procedures and charging station operations.

By using this approach, I am confident that we will build competence and confidence, ensuring a smoother transition for your teams.

2. Addressing Resistance to Change

Resistance to change is natural, especially with new technology adoption. To mitigate this, clear communication addressing the benefits—not only for the company but also for employees (e.g., increased job satisfaction, quieter vehicles)—is essential. Transparency about the transition timeline and support available during and after implementation will reduce anxiety. Additionally, soliciting and incorporating employee feedback throughout the transition can create a sense of ownership and reduce resistance.

· Host employee townhalls to introduce the initiative – provide things like: why are we transitioning to ZEVs, how are we going to implement this change, when do we start and what can the employees expect during the transition period, etc.

· Post Frequently Asked Questions (FAQs) to help inform the team and also provide other infographic posters accessible to the entire organization.

· Schedule recurring townhalls and check-ins to receive feedback from employees during the implementation period.

3. Leveraging Influencers and Champions

Identify a tiger team that will serve as internal influencers. Your tiger team must be a careful blend of team members at all echelons of the organization who are embedded with the direct users (drivers/operators) of these vehicles. The tiger team are your champions who can help promote the benefits of the ZEV fleet, serve as points of contact for peers, and provide feedback to management. Their positive attitudes will help create momentum and peer-driven acceptance.

4. Celebrating Successes

Recognizing milestones and successes throughout the transition is critical to maintaining morale and motivation. For example:

· Celebrating the first week of ZEV deliveries completed.

· Highlighting improvements in fleet efficiency and reductions in emissions.

· Showcasing employee testimonials about their experience with the new vehicles.

Public recognition through company newsletters, meetings, or incentive programs will reinforce positive behaviors and commitment to the initiative.

5. Additional Recommendations

· Pilot Program: Begin with a pilot fleet segment to identify challenges and refine processes before full rollout. Be deliberate in your implementation plan, gather feedback and ensure adjustments are applied after analyzing received feedback.

· Stakeholder Engagement: Communicate the environmental and community impact regularly to reinforce company values and differentiate GoGreen Delivery in the marketplace.

· Ongoing Support: Establish a dedicated support team to address technical issues and employee concerns promptly.

In conclusion, the successful implementation of the GoGreen Delivery ZEV fleet depends not only on the technology but also on how well we support our employees through training, engagement, and recognition. A thoughtful change management strategy that includes these elements will position us for sustained success while demonstrating our commitment to sustainability and community.

Thank you for considering these recommendations. I look forward to supporting the management team in executing this impactful initiative.

Best regards,

Gianne Karla V. Bruner

MGT 619 – Leading Change