Read the following article to better understand organizational conflict and how leadership and researched conflict resolution steps be used to mitigate or resolve conflict: What the Differences in Conflict Between Online and Face-to-Face Work Groups Mean for Hybrid Groups: A State of the Art Review

Conflict can be present in an organization in many ways. There can be conflict with a task, a process, or with individuals. At its core, conflict centers on the perception (or reality) that the particular situation will negatively impact what the individual believes is the correct assertion or process. It is important to note that because opinions and experiences differ, that does not necessarily mean one party or the other is in error. However, the differences form the foundation of a conflict that must be identified and resolved.

Anyone can argue that conflict is inevitable, but company leaders and employees must recognize conflict exists and work to resolve the issues and mitigate potential impacts.

Based on your research and experience, discuss the following with your classmates:

• What are the different types of conflict and social dilemmas that can be experienced in an organization? 
• What conflict resolution models can be used to mitigate and reduce conflict in a company’s sociotechnical systems environment? 
• How have social media applications increased or decreased conflict in the workplace?