25 Jan Quality management and sustainability including Corporate Social Responsibility (CSR) are vital to the success of an organization. For operations managers, o
Quality management and sustainability—including Corporate Social Responsibility (CSR)—are vital to the success of an organization. For operations managers, one of the most important jobs is to deliver healthy, safe, and quality products and services to customers.
Amazon is one of the biggest online shopping companies in the world. They sell everything from books to electronics and even groceries. To make sure customers are happy, Amazon focuses on quality management. This means they carefully check products, manage their warehouses well, and use advanced technology to predict what people want and deliver it quickly. Amazon also listens to customer feedback to fix problems fast. By doing all of this, Amazon ensures they provide high-quality products and services, keeping their customers satisfied and loyal. (Amazon, n.d.)
Discuss the following in 300-400 word
- How does Amazon's use of technology benefit its quality management practices?
- Amazon is known for its efficient supply chain and logistics. How do these aspects of their operations contribute to maintaining high-quality standards?
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