16 Feb Think about the last business establishment of any kind you visited. What were the tangibles of its service product? What were the intangibles? 2. How do you define service?
I have attached chapter 1 and 2 powerpoints explaining the difference between tangibles and intangibles. Also this has to be in APA style
Your assignments must be in the following format:
- Title page, including the paper’s title, centered on the page. Additional, your name, course name and number, instructor, and date must appear in the upper right-hand corner of the title page.
- One-inch margins on each page.
- Text must be single-spaced on each page (except title page)
- Page numbers (bottom of each page – except title page)
- Size 12 font (Arial, Times New Roman, or other truetype fonts)
After you carefully read the chapters 1 and 2, please write your answer to the below questions:
1. Think about the last business establishment of any kind you visited. What were the tangibles of its
service product?
What were the intangibles?
2. How do you define service?
What are the components of good and bad service, respectively? Which components of bad
service are due to not getting something that you expected or wanted but don’t get?
Note)
• As per the question, please limit your answer with less than 200 words. For example, the question 1 consists of two sub-questions, so that
you can answer to each sub-question with less than 200 words.
• Question 1 is developed based on the reading from the chapter 1, while question 2 – the chapter 2.
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