27 Oct THE CASE Cosmic Entertainment is a worldwide publishing house providing various distributions of controversial magazines, books, provocative articles, and journals for over forty years.

THE CASE Cosmic Entertainment is a worldwide publishing house providing various distributions of controversial magazines, books, provocative articles, and journals for over forty years. Their workforce has been able to maintain 700 employees over the years with a focus on customer care and distribution. Sharon Lawrence an administrative assistant with the company received a letter from Patrick Adams, who wants to cancel his subscription and obtain a full refund of $80.00 because he has been offended by many of the articles he has read in the company’s magazines. When you checked your records for Mr. Adams account, you discover he has already received nine issues of his one year subscription. The company’s refund policy states once a customer has used more than fifty percent of their subscription they are no longer eligible for full refunds. INCLUSION FOR YOUR LETTER . properly formatted letter to Patrick Adams denying his request for a full refund and offering an alternative solution.  In your letter remember to provide the reasons why a full refund cannot be given.  Address your letter to Patrick Adams providing his inside address 654 Country Lane, Jamison Place, R7V 2L9.  In your  paragraph letter don’t forget to provide key pieces of information from the case.  Within your message keep the tone of your letter professional while stating the facts of the case  Remember to provide a 3 paragraph letter using the BLOCK METHOD as shown in your online textbook.   Organization of information by first providing a BUFFER with explanation (negative news) alternative, and a goodwill ending