27 Oct Car|os is afraid his mother is dying. He is talking to the worker in the hospital emergency room about an "attack" his mother seemed to have when she could not breathe and turned blue

Car|os is afraid his mother is dying. He is talking to the worker in the hospital emergency room about an "attack" his mother seemed to have when she could not breathe and turned blue. She was brought to the hospital in an ambulance. and Carlos is waiting to see whether she will be all right. He is distraught. The worker says, “You certainly did the right thing to call the ambulance. Don’t worry she’ll be all right. We have very good doctors here." Blocked-The worker is using roadblock #10 Reassuring, Sympathizing, Consoling, Supporting. She could clearly see that he was upset but she did not listen to what his actual feelings were, and she is not sure that his mother will be fine. Better response-"l understand that you are very worried about your mother. Can you tell me what you are feeling about seeing your mother sick?" 2.Anita and her family moved, and her parents feel Anita is not adjusting well to the move. Anita wants to return to her old school to be with her friends. Her parents ask the worker to talk to Anita about her desire to return to her former school. Anita talks about how strange the new school is and how much she misses her old friends. The worker replies, "Tell me something about your friends where you used to live." Enhanced