27 Oct Initially a Thai manager managed the Regency Hotel.

Image transcription text

Case Study (. Initially a Thai manager managed the Regency Hotel. During its fifteen years of operation in Thailand, the Regency was considered one ofthe most prominent hotels in the country. Employees in the hotel were approximately 700. Employees enjoyed welfare benefits, above average salaries and job security. Every year the employees were awarded a bonus that was equivalent to four months salary. This was not dependent on the performance of the hotel. Sale of the hotel to the American chain made the Thai manager retire early. An American was appointed to run the Regency hotel. The new manager wanted to increase employee empowerment, this was not common in the previous regime and issues such as creativity and innovation was discouraged. Employees were not allowed to be innovative and required the approval of the top management before doing anything. The decision to increase employee empowerment was not met with a lot of enthusiasm bythe various managers of the hotel. The new managers reduced bureaucratic rules in the hotel. The implementation of employee empowerment did not result in an increase in the performance of the hotel rather the performance deteriorated. Employees were unable to make decisions on minor issues and frequently consulted the general manager. Guest complaints increased, and the written formal complaints every month increased. The hotel was further named as one of the worst Asia’s hotel in an international travel magazine. Stress levels of the employees increased. Issues such as absenteeism of employees increased due to illnesses. Turnover of employees increased and the working relationship that was established under previous management was destroyed. Questions: 1. What caused the problems? 2. Identify possible solutions. ll. EssayI l . What is the essence of maintaining the right attitude and behavior in the workplace? How personal values and behavior affect an organizational effectiveness? How can a person’s perception be applied in organization?