Sue Hernandez, a 35-year-old female, has been diagnosed with Schizophrenia Disorder exhibiting delusions and hallucinations. Sue identifies as a white, Hispanic, straight woman who has never been married. Sue is an Iraq War veteran. She served as a liaison to human resources and then as a paramedic and was honorably discharged in 2009. Before she served, she received a degree in medical technology at a local community college. Her father was a veteran and she grew up on army bases. She attended five high schools in four years. Her mother was a secretary and a teacher. She has not seen her family for two years; she lived with them after her return from Iraq, but both parents and Sue could not find a peaceful way to live together. Sue can often be seen walking to and from the downtown area and the local grocery store. She spends most of her days on the streets. A case manager working downtown saw her walking through the rain and called a friend working for a shelter. She asked if she could refer Sue. The outreach team located Sue during one of her walks the following week and learned that Sue cleans up several local businesses late at night. She sleeps in the places she cleans. Sue appeared sober but complained of hearing voices. She believes that she is in danger from wild animals most of the time. Sue also often fears for her life and believes her parents will find her and kill her. Sue has never been arrested and indicates she doesn’t want to live in a house, and does not want to live with anybody around. People and noises scare Sue and she has trouble sleeping. The outreach worker referred Sue to you, a case manager at a local homeless shelter providing comprehensive care. Reluctantly, Sue agreed to come to an initial interview.

HSV340 – Case Management

Case Vignette

© 2022 Post University, ALL RIGHTS RESERVED

Due Date: Sunday at 11:59 pm EST Points: 100 Overview: Now that we are in the assessment and planning phase of case management, it is your

turn to practice what you have learned! For this assignment, you will develop a case

plan for your client, Sue. This case plan will focus on setting goals and identifying

objectives to support your client in achieving each long or short-term goal.

Instructions: Using the provided Case Plan template, you will develop at least 5 goals and objectives

for Sue based on the information you have. Be sure to fill out each column fully for each

goal. Here are a few pointers and instructions regarding each column:

• Type/Need: What type of goal is this? What need does this meet for the client?

Is it related to income/finances, housing, education, transportation, medical?

Your responses for this column can be one-word responses that identify the

type/need.

• Goal: Identify the specific goal that you and Sue are setting to meet her identified

need. Remember to apply the concept of SMART goals to your work.

• Objectives: Identify at least 3 objectives for each goal. In applying the SMART

goal principles, these should be very specific steps that will help Sue achieve the

identified goal.

• Referral: Share what referral you have made for Sue, if needed. For example, if Sue’s

goal relates to employment, a possible referral may be to a job training program.

• Follow-Up/Check-In: When will you follow up with Sue? What will you follow-up about:

meeting one or more objective? Will you follow up after the goal has been met? Will you

follow up with the provider to determine that the referral has been completed?

Requirements:

• Your case plan must be submitted using the provided template attached to the

assignment in Blackboard.

Case Plan Assignment

HSV340 – Case Management

© 2022 Post University, ALL RIGHTS RESERVED

Be sure to read the criteria below by which your work will be evaluated before you write and again after you write.

Evaluation Rubric for Case Plan Assignment

CRITERIA Deficient Needs Improvement Proficient Exemplary

0 Points 15 points

Number of

Goals

Less than 5 n/a n/a At least 5

0 – 8 Points 9 – 11 points 12 – 14 points 15 points

Type/Need

Identifications

Missing or all incorrectly

identified.

Some correctly identified.

Most correctly identified.

All correctly identified.

Goals Missing or do not meet any of Sue’s needs or are not written using SMART guidelines.

Some goals meet Sue’s needs and at least some are written using SMART guidelines.

All goals meet Sue’s needs and most are written using SMART guidelines.

All goals meet Sue’s needs and are written using SMART guidelines.

Objectives Missing objectives for one or more goals.

At least 1 objective per goal identified.

At least 2 objectives per goal identified with specific steps to meet Sue’s goals.

At least 3 objectives per goal identified with specific steps to meet Sue’s goals.

Referrals Missing or inadequate.

Some referrals provided.

Most referrals correctly provided.

All referrals correctly provided.

Follow-up /

Check-in

Missing or inadequate.

Some follow- up/check-ins timing and purpose correctly identified.

Most follow- up/check-ins timing and purpose correctly identified.

All follow-up/check- ins timing and

purpose correctly identified.

0 – 5 Points 6 – 7 points 8 – 9 points 10 points

Clear and

Professional

Writing

Errors impede professional presentation.

Significant errors that

do not impede

professional

presentation.

Few errors that do

not impede

professional

presentation.

Writing and format

are clear, professional.

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