08 Oct A process where a manager and a team member come together to resolve an issue and/or plan for a future goal or outcome.

A process where a manager and a team member come together to resolve an issue and/or plan for a future goal or outcome.

 

Coaching

 

Management by objectives

 

Directing

 

Performance characteristics

 

Question 22

 

The big distinction between a coach and someone who directs is that the coach helps to develop their team members to be the best they can be.

 

True

 

False

 

 Question 32

 

This is considered one of the most beneficial resources an employee can use to determine how to conduct themselves while on the job.

 

employee handbook

 

employee orientation

 

Baldridge criteria

 

Organizational culture

 

Question 42

 

Evaluations should not be used to determine merit pay as it puts too much emphasis on money.

 

True

 

False

 

Question 52

 

Formal evaluations should be done in order to maintain a formal record of performance, this is a _____ reason to conduct formal evaluations.

 

legal

 

developmental

 

feedback

 

merit pay

 

Question 62

 

This evaluation format uses numbers to rate an employee based on different characteristics.

 

Scenario based appraisal

 

Competency based appraisal

 

Employee rating scale

 

Graphic rating

 

Question 72

 

Performance characteristics are traits needed in an employee to perform a job based on set standards for that job.

 

True

 

False

 

Question 82

 

Traits needed in an employee to perform a job based on set standards for that job.

 

Coaching characteristics

 

Management by objectives

 

Directing characteristics

 

Performance characteristics

 

Question 92

 

________ is a process of continuous quality improvement focusing on guest’s needs and expectations.

 

Organizational Excellence

 

Total Quality Management (TQM)

 

Baldridge Award

 

Performance Systems

 

Question 102

 

When coaching an employee, the manager focuses on building their employees into stakeholders. This falls under which of Maslow’s theirs?

 

social/belonging

 

ego/self-esteem

 

self-actualization

 

safety/security

 

Question 112

 

Any form of communication in the form of a document that sends a message.

 

written communication

 

verbal communication

 

informal communication

 

downward communication

 

Question 122

 

A formal, written form of communication that briefly relays a message to a group of individuals.

 

memo

 

email

 

voicemail

 

employee handbook

 

Question 132

 

An office memo would be which of the following types of communication?

 

informal

 

formal

 

verbal

 

upward

 

Question 142

 

An employee relations specialist gathers information in the workplace from employees on their attitudes in the work environment.

 

True

 

False

 

Question 152

 

Ways to show appreciation to an employee that will prove the organization cares about their performance, ideas, and attitude in the workplace.

 

Open-door programs

 

Ombudsman programs

 

Employee recognition programs

 

Employee assistant programs

 

Question 162

 

Employee recognition can be something as simple as posting a note on the employee’s office door letting them know “job well done” or as large as a monetary reward or bonus for stellar performance.

 

True

 

False

 

Question 172

 

A way in which employees of a company can express their views, opinions, and concerns of the management, and operations of the organization.

 

Drop-in policy

 

Open-door policy

 

Ombudsman

 

Appeals procedure

 

Question 182

 

Communication is a one-way process.

 

True

 

False

 

 Question 192

 

When a message is sent without proper structure, it is considered ________ communication.

 

informal

 

formal

 

upward

 

downward

 

 

 

Question 202

 

A _________ suggests specific steps an employee should take in bringing a problem to management.

 

open-door policy

 

speak-up program

 

drop-in policy

 

verbal communication

 

Question 212

 

A plan made up of elements such as a safety committee, safety rules, training, and incentives, all of which are geared toward keeping a workplace safe.

 

safety program

 

workers’ compensation

 

reasonable accommodation

 

material safety data plan

 

Question 222

 

Any change or adjustment to work environment that will enable someone with a disability to perform essential job functions is referred to as a ________.

 

non-essential expense

 

physical data point

 

reasonable accommodation

 

preventative measure

 

Question 232

 

A type of sexual harassment where submission to or rejection of a sexual favor is used as the basis for employment decisions regarding that employee.

 

Environmental sexual harassment

 

Quid pro-quo sexual harassment

 

Third-party sexual harassment

 

Zero-tolerance sexual harassment

 

 Question 242

 

________ are the most common culprits behind slips, trips, and falls.

 

Steps

 

Disgruntled customers

 

Disgruntled employees

 

Wet floors

 

Question 252

 

Harassment is any behavior that creates an intimidating, hostile, or offensive working environment for someone.

 

True

 

False

 

Question 262

 

According to the Equal Employment Opportunity Commission, sexual harassment is a former of discrimination under ______.

 

Equal Pay Act

 

Pregnancy Discrimination Act

 

Title VII of the Civil Rights Act

 

Americans Against Sexual Harassment Act

 

Question 272

 

The basic purpose of _______ is to administer the Occupational Safety and Health Act.

 

Healthy Worker Administration

 

Hazard Communication Commission

 

Americans with Disabilities Commission

 

Occupational Safety and Health Administration

 

Question 282

 

Managers should try to diagnose or give advice on employees’ substance abuse problems.

 

True

 

False

 

 Question 292

 

The Employee Right-to-Know Law is also known as the _______.

 

Hazard Communication Standard

 

Employment -at-will Standard

 

Occupational Safety and Health Act

 

Workplace Safety Law

 

Question 302

 

An information sheet produced by the manufacturer of a hazardous product that explains what product it is, why it is hazardous, and how it can be stored and handled safely.

 

Safety program plan

 

Workers’ compensation plan

 

Reasonable accommodation plan

 

Material safety data sheet

 

Question 312

 

Unions call unfair labor practice strikes to protest illegal conduct by an employer.

 

True

 

False

 

Question 322

 

In order for the union to win, you must obtain 51% of _______.

 

all votes cast

 

all employees

 

employees who did not fill out the authorization card

 

the National Labor Relations Board representatives

 

Question 332

 

Negotiation between a group of employees (and their representatives) and their employers on the terms of an agreement that outline all aspects of working conditions, benefits, and other aspects of work.

 

National Labor Agreements

 

Trial Negotiation

 

Collective Bargaining

 

Arbitration

 

Question 342

 

This act was a result of corruption within unions and forced unions to have a constitution and bylaws that are filed with the U.S. Secretary of Labor.

 

Wagner Act

 

Norris-La Guardia Act

 

Taft-Hartley Act

 

Landrum-Griffin Act

 

Question 352

 

This government agency is in charge of labor management relations.

 

Equal Employment Opportunity Commission

 

Industrial Relations Team

 

Taft-Wagner Group

 

National Labor Relations Board

 

Question 362

 

When negotiators of a union contract can not come to an agreement, they are in a(n) _______.

 

legal quandry

 

mediation

 

impasse

 

decertification process

 

Question 372

 

This act banned the practice of featherbedding.

 

Wagner Act

 

Norris-La Guardia Act

 

Taft-Hartley Act

 

Landrum-Griffin Act

 

Question 382

 

In order to organize a union for a particular unit, you need at least ______ of those employees to sign a union authorization card.

 

15%

 

30%

 

50%

 

51%

 

Question 392

 

An organization that represents employees’ interests to management or issues such as wages, work hours, and working conditions.

 

Consultant

 

Union

 

Wagner Organization

 

Taft Organization

 

Question 402

 

A wildcat strike occurs when one union strikes in support of another.

 

True

 

False

 

Question 411

 

The National Labor Relations Act was created to encourage collective bargaining and to curtail private sector labor and management practices.

 

True

 

False

 

Question 421

 

The Civil Rights Act of 1964 did all of the following EXCEPT:

 

Stated all citizens should have equal access to public facilities

 

Outlawed job discrimination based on sex, religion, or national origin

 

Granted citizenship to non-Americans

 

Forbade discrimination in education

 

Question 431

 

The Food and Drug Administration is not responsible for developing laws to assist with food and drug safety issues.

 

True

 

False

 

Question 441

 

FMLA applies to employers with more than 25 employees.

 

True

 

False

 

Question 451

 

What act protects employees from discrimination in terms of wages and benefits based on gender?

 

Equal Pay Act of 1963

 

Civil Rights Act of 1964

 

Fair Labor Standards Act

 

Equal Pay Act of 2010

 

Question 461

 

Which act prohibits any employment discrimination on their age?

 

Civil Rights Act of 1964

 

Age Discrimination in Employment Act of 1967

 

The Equal Pay Act of 1963

 

The Family and Medical Leave Act of 1993

 

Question 471

 

What age range does the Age Discrimination in Employment Act of 1967 cover?

 

35-70

 

50-75

 

40-65

 

35-55

 

Question 481

 

The current minimum wage in Alabama is $7.25 per hour.

 

True

 

False

 

 Question 491

 

The Affordable Care Act (ACA) has three primary goals. Which of the following is NOT one?

 

Provide more people with affordable health insurance

 

Increase hospital revenue

 

Expand the Medicaid program

 

Support innovative medical care delivery methods

 

Question 501

 

FMLA allows an employee to take no more than 10 weeks of leave from their position.

 

True

 

False

 

Question 511

 

Since OSHA has been founded the number of workplace injuries and deaths has sharply decreased.

 

True

 

False

 

Question 521

 

In some cities, hospitality jobs may be transient and seasonal, making those who fill those jobs especially vulnerable to discrimination in ______.

 

Knowledge

 

Skill

 

Education

 

Pay

 

Question 531

 

Small businesses with ______ or fewer full-time employees will not be required to buy health insurance for their employees.

 

10

 

15

 

20

 

25

 

Question 541

 

What does OSHA stand for?

 

Organization for Safety and Health Act

 

Occupational Standards and Health Act

 

Occupational Safety and Health Act

 

Organization for Standards and Health Act

 

Question 551

 

Women are more likely to become union members than men.

 

True

 

False

 

Question 561

 

What year was the Social Security Act passed?

 

1935

 

1937

 

1949

 

1895

 

Question 571

 

The Davis-Beacon Act was established to help Americans find work during the Great Depression.

 

True

 

False

 

Question 581

 

It is a violation of the Pregnancy Discrimination Act if an applicant is denied a job because she is pregnant and may have to take time off because of pregnancy.

 

True

 

False

 

 Question 591

 

Which form of discrimination is NOT outlined in the Pregnancy Discrimination Act?

 

Hiring

 

Training

 

Promotions

 

Transportation

 

Question 601

 

What was the first amendment made to the Civil Rights Act of 1964?

 

To ensure all institutions that have employees comply with the Title VII Act

 

To end employment discrimination against women

 

To give everyone the right to vote

 

None of the above