26 Jun In this discussion, reflect on a past product customer service or support experience and address the following questions
In this discussion, reflect on a past product customer service or support experience and address the following questions:
1 Were the three elements of customer service evident in your customer service and support experience?
2 Did the customer service or support experience increase the likelihood of your repeat business with this company?
3 Upon reflection, what customer service process changes would you recommend to align this company’s process with high quality customer service principles as defined in the course text?
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