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20 Mar Analysing a Service Experience

Posted at 17:16h in Uncategorized by
using the visible elements the servuction model, students will produce a report which 
critically evaluates a service encounter they have had (can be good or bad) using the literature and other 
secondary sources. After this analysis, students should make recommendations to the organizations on how 
they can improve  aspects of the service experience for their customers. Students must demonstrate that 
they have read more widely than the key text and must refer to at least 15 journal sources in their analysis. 
you will have to pick a realistic encounter.

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