03 Feb Discuss what you learned from the Chapter 9 on effective strategic conversations. How can you apply this information to enable you to handle conflict resolution more effectively in the workplace?

Textbook: Mason, D. J., Dickson, E., McLemore, M. R., & Perez, G. A. (2021). Policy & politics in nursing and health care (8th ed.). Elsevier.

Use Chapters 9 attached in uploaded documents

Alternative Dispute Resolution:
During conflict, appropriate communication skills are very important in trying to achieve peaceful resolution of the inherent issues at hand. Strategies for preparation of effective communication are outlined on page 78 of Mason et al. Daily preparation in your workplace can enhance your ability to strategically communicate as a leader in nursing. Key principles are outlined in Chapter 9 which can be applied starting now as you are on this journey to advancing your knowledge on skills at a graduate nursing level.

Communication and Health Policy and Politics
Communication, both verbal and nonverbal, is vital to successful influence for advancing policy initiatives. Persuasion is a powerful activity, which is most effective with savvy communication skills.

Nonverbal communication occurs through our physical demeanor and includes body language and nonverbal cues such as eye contact and body position. The phases of conversation are outlined in Mason et al.(2016), p. 95. These phases are critical to understand for successful communication and impacting health policy and politics.