• Step 1: Find 3 to 4 concepts from Chapters 4 and 5 of the textbook on emotions and intercultural communication
• Step 2: Use a generative AI tool like ChatGPT to help construct a case study demonstrating the 3 to 4 chosen concepts. Use the prompt below to enter into the generative AI tool to help you generate the case study. Please see the "Getting Started With Generative AI" page for details on how to properly use and cite generative AI tools for academic assignments. 
  • PROMPT: "Create a one-page case study scenario with dialogue for the overarching theme of emotions and intercultural communication. Do not divide the case study into sections, provide analysis, or a conclusion. Incorporate the following concepts in the dialogue and scenario: (insert your 3 to 4 concepts here)."
• Step 3: Draft a reflection paper written in your own words and use 3 to 4 selected concepts to analyze the case study scenario. Additionally, answer the questions below:
  • What would you do differently if you were a character in this scenario, and why?
  • What character do you identify or agree with? Who do you disagree with? Why?
  • What was your experience like using generative AI to create a custom learning experience for yourself?

Here are three to four key concepts from Chapters 4 and 5 of "Reflect & Relate" by Steven McCornack, focusing on emotion and active listening:

• Chapter 4: Experiencing and Expressing Emotions:
  • Emotions as a Natural Part of Human Experience: This chapter emphasizes that emotions are fundamental to human experience and not something to be suppressed or avoided. eCampus.com says
  • The Nature of Emotion: Discusses what emotions are, including their physical, psychological, and social components. 
  • Forces Shaping Emotion: Explores how various factors, like personality, culture, and past experiences, influence our emotional responses. 
  • Managing Emotional Expression: Provides strategies for understanding and managing both internal emotional experiences and external emotional expressions. 
  • Emotional Challenges: Discusses how to address common emotional challenges, such as anxiety, fear, or anger. 
• Chapter 5: Listening Actively:
  • Active Listening as a Five-Step Process:Outlines the key stages of active listening: attending, understanding, remembering, evaluating, and responding. eCampus.com says
  • The Five Functions of Listening: Explores how listening serves different purposes, including gathering information, establishing relationships, and providing support. eCampus.com says
  • Understanding Listening Styles: Discusses how individual listening styles can influence the effectiveness of communication. eCampus.com says