Module 02 Content

1. The CEO of Pearl Incorporated has requested a meeting to address documentation and processes. You have been tasked to review all activity in your department before the meeting. 

   You are only in your second week on the job but discover that the documentation is severely outdated and lacking in content. Upon review, the following areas have no documentation on record:

   • Configuration Management
   • Change Management
   • Asset management
   • Service Request Fulfillment
   • Operational Level Agreement
   • Service Level Agreement
   • Prepare a presentation for the CEO, explaining each bullet point and including best practices for each management level. Include consequences for not following best practices. Explain the importance of having properly documented OSAs and SLAs.

     Your presentation should be a minimum of 10 slides (Including a title slide and Reference slide).

     Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

     Save your slides as a PowerPoint presentation. (Mac users, please remember to append the ".ppt" extension to the filename.)

     Save your assignment as a Microsoft Word document. (Mac users, please remember to append the ".docx" extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the