15 Feb You are asked to consider a doctors surgery (medical clinic) and the processes involved when a patient (customer) comes for an appointment and medical check-up (service experience)
You are asked to consider a doctors surgery (medical clinic) and the processes involved when a patient (customer) comes for an appointment and medical check-up (service experience). In order for the service process to work smoothly, ensure that a patient actively participates in the appointment and that a satisfactory service experience is achieved, you are asked to provide two recommendations on what doctors and the management team at the medical clinic should do.
Your two (2) recommendations should outline and justify how they will aid in ensuring patient cooperation and experience during their appointment.
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