15 Feb Assist three (3) customers to identify and clarify their needs and expectations. At least one (1) of the customers you need to assist is Deaf or hard of hearing. You will need t
Deliver a service to customers – Example to be used: Medical Receptionist
Assist three (3) customers to identify and clarify their needs and expectations.
At least one (1) of the customers you need to assist is Deaf or hard of hearing.
You will need to address the following with each customer and have responses from the customers:
Identify and clarify customer needs and expectations using active questioning and listening skills.
Provide information on products and/or services that meet customer’s needs and expectations, including priorities for service delivery.
Offer promotions or enhancements to customer service based on the customer’s needs and expectations.
Address customer needs.
Seek assistance from required individuals when you cannot address customer needs.
Customer One
Customer two
Customer three (Deaf or hard of hearing)
One of the following types of evidence for each customer interaction must be used –
Email correspondence
Meeting minutes
Digital or physical customer survey response
Returns and refunds data
Customer feedback forms
Video recording or audio recording of feedback (When using this as evidence, ensure to inform customer of the purpose of the recording before doing so.)
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