04 Aug What stood out as most important to me in the module?
Your journal will be a compilation of your thoughts and experiences from each course module. You will record what you learned in the module, your feelings on the class to that point, the module topics, and any other pertinent information you wish to include. You will use your journal throughout the term and, more importantly, at the end of the term to help gain a better understanding of key concepts and important theories in customer experience management.
Journals entries are worth 20 points and are expected to be well planned and logical with a minimum of 500 words. Engage paragraphs and bullet points as necessary.
An appropriate journal will include:
What stood out as most important to me in the module?
What did I learn from it?
- How will I use this in the future?
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