28 Mar Knowledge Checks

Instructions

Description	Knowledge Checks are designed to assess unit content.  Take this short knowledge check quiz after reading/viewing all of the content in Unit 3.  You may take this quiz multiple times to improve your score – the highest grade received will stand! Submit your completed quiz by 11:59 p.m. EST, Sunday of Unit 3.
Instructions	There are 15 multiple choice and 5 true/false questions.  You may take the quiz as many times as needed to receive the desired grade.
Multiple Attempts	This test allows multiple attempts.
Force Completion	This test can be saved and resumed later.
	Your answers are saved automatically.

Question 1

1. A stakeholder analysis only applies more to internal events a company is facing.

True

False

5 points  

Question 2

1. Cross-departmental cooperation is generally essential to effectively deal with a crisis.

True

False

5 points  

Question 3

1. Stakeholders are specifically named groups with specialized interests in a company.

True

False

5 points  

Question 4

1. A stake is any interest, share, or claim, that a group or individual has in the outcome of a corporation’s policies, procedures, or actions toward others.

True

False

5 points  

Question 5

1. The stakeholder management approach is based on a related instrumental theory that argues “a subset of ethical principles (trust, trustworthiness, and cooperativeness) can result in significant competitive advantage.”

True

False

5 points  

Question 6

1. The acute stage in the Four Crisis Management Stages is:

	A.	The warning stage
	B.	The self-doubt stage
	C.	The point of no return
	D.	The return to normalcy stage

5 points  

Question 7

1. Stakeholder management approach ideally uses _____and _____ methods.

	A.	Integrative; power-based
	B.	Integrative; relational
	C.	Relational; distributive
	D.	Distributive; power-based

5 points  

Question 8

1. A stakeholder that shows a high potential for threat and a low potential for cooperation is which of the following?

	A.	Non-supportive
	B.	Mixed blessing
	C.	Marginal
	D.	Collaborative

5 points  

Question 9

1. Which of the following crisis management recommendations to companies is not correct?

	A.	Face the problem
	B.	Take your “lumps”
	C.	Use the firm’s philosophy, motto, or mission statement
	D.	Avoid angry stakeholders who may be vengeful

5 points  

Question 10

1. Using a stakeholder approach and analysis with an issues management approach is

	A.	Not recommended
	B.	Confusing
	C.	Suggested and helps ‘connect the dots’ of complex situations
	D.	Both a and b

5 points  

Question 11

1. Which of the following issues management frameworks may be most helpful in tracking a controversial issue throughout its lifecycle?

	A.	Four Crisis Management Stages
	B.	Corporate Social Responses
	C.	Seven-Phase Issue-Development Process
	D.	Six-Step Issues Management Process

5 points  

Question 12

1. A stockholder approach will 

	A.	Focus on financial and economic relationships
	B.	Consider the environment the utmost priority
	C.	Always insist on ethics
	D.	All of the above

5 points  

Question 13

1. Which of the following is a type of “power” a stakeholder could have?

	A.	Voting power
	B.	Environmental power
	C.	Political power
	D.	All of the above

5 points  

Question 14

1. A stakeholder’s power to exert control through strength in numbers is which power?

	A.	Legal
	B.	Cultural
	C.	Economic
	D.	Voting

5 points  

Question 15

1. The _____ stage in the Four Crisis Management Stages is return to normalcy.

	A.	Prodromal
	B.	Acute
	C.	Chronic
	D.	Conflict resolution

5 points  

Question 16

1. Which of the following is not an aspect of the stakeholder management approach?

	A.	Trust
	B.	Trustworthiness
	C.	Financial accountability
	D.	Cooperativeness

5 points  

Question 17

1. Which of the following represents the last step in the Six-Step Issues Management Process?

	A.	Issues evaluation and monitoring
	B.	Issues analysis
	C.	Issues ranking and prioritizing
	D.	Environmental scanning and issue identification

5 points  

Question 18

1. Which of the following represents the second step in a general stakeholder analysis?

	A.	Monitoring shifting coalitions
	B.	Constructing a matrix of shareholder moral responsibilities
	C.	Assessing the nature of each stakeholder’s interest
	D.	Mapping stakeholder coalitions

5 points  

Question 19

1. Which of the following is not a primary stakeholder?

	A.	Customers
	B.	Courts
	C.	Employees
	D.	CEOs

5 points  

Question 20

1. The first step in the Seven-Phase Issue-Development Process is which of the following?

 

	A.	A felt need
	B.	Media coverage
	C.	Litigation
	D.	Legislation and regulation