18 Mar I am sending 4 assessment ?files to be written. Assessment 2 has one email to be written in it. Assessment 4 has 2 emails in it

Contents

Assessment 4: Project Task 2

Task 4.1: Establish a Team Performance Plan 2

Task 4.2: Develop and facilitate team cohesion 7

Task 4.3: Develop or modify policies and procedures 7

Task 4.4: Facilitate Teamwork 8

Task 4.3: Liaise with stakeholders 11

Assessment 4: Project Task

Task 4.1: Establish a Team Performance Plan

As a team, making sure consensus is reached:

· create a list of tasks to be undertaken

· allocate the tasks to the team members based on their strengths and abilities

· set the start and end date for each activity ● set the KPIs for each team member

Establish a Team Performance Plan as seen in the table below.

Team Name:
What will your role in the team be and who are your team members? State their roles in the team and provide a short description.
Provide an overview of the purpose of the team in line with organisational objectives. What is the team seeking to accomplish?
Team manager responsibilities What is the role of a manager or team leader?

Team tasks What are the main tasks and activities the team needs to do? What input was
received from	the
stakeholder/s? What input	was
received from team member?	your
Team member tasks and KPI’s How did you decide which task to assign to each team member? What are the timelines for completing each task?
Setting KPI’s Outline the key performance indicators for each task.
Supporting the members of a team to achieve expected performance outcomes
Link to business website About page or corporate brochure that summarises what the business does

Task 4.2: Develop and facilitate team cohesion

Assume some weeks have passed and the team have implemented their Performance Plan and are working on their tasks. It has come to your attention that the team is not working cohesively and that they are not sharing information and are duplicating work.

In order to support your team in achieving their performance outcomes, you will provide coaching on team cohesion and collaboration. This will be a 10- minute session and you may use slides in your coaching session.

Prepare slides as a team to provide coaching on team cohesion & collaboration. Insert the presentation as a Google drive link below:

Task 4.3: Develop or modify policies and procedures

Despite your efforts to support your team through coaching, the team is still struggling to work cohesively. One of the issues the team identified is that one of the team members are not performing their tasks and is using the Internet for personal reasons during work hours. This is creating conflict within the team.

You will address this concern by developing a policy for Internet usage.

Please find the template for this policy below:

· Purpose

· Scope

· Policy principles

· Responsibilities ● Procedures

Insert the Internet Usage Policy document as a Google drive link below:

Task 4.4: Facilitate Teamwork

Take turns to assume the role as manager and do the following:

· give feedback to team members on team effort and contributions

· encourage team members to take responsibility for team activities

· help to identifying work performance problems by addressing each of the issues, concerns and problems identified by team members ● help to resolve issues using your own problem-solving skills

Complete this section after the meeting.

Policies and procedures How did you develop/ modify the Internet Use Policy?
Develop team cohesion What were the communication skills you applied when giving feedback? What are the issues, concerns, problems highlighted? How did you help team members identify issues? How did you apply your problem-solving skills? How did you encourage team members to take responsibility for team activities?
Facilitate teamwork How did you adapt your personal communication style to build positive working relationships? Model desired behaviour and practices
Promote collaboration Encourage and foster shared understanding of purpose, roles and responsibilities

As a team, brainstorm ways to address issues, concerns and problems identified by team members. Outline a process for addressing these concerns by deciding where and how concerns should be raised and who should be involved.

Complete this section after the brainstorming session.

Develop a process for addressing concerns. What were your ideas? Outline the process you developed What brainstorming and group leadership techniques did you use?
Provide the link to your Internet Usage Policy & Procedure for the team

Task 4.3: Liaise with stakeholders

Create your email to your line manager. Include:

· What were the issues?

· What solutions are you proposing?

To:

Subject:

E-mail:

Assume your line manager replies with the following:

To: [email protected]

Subject: Re: Solutions to the issues

E-mail: Hey student, Thank you for your e-mail. Line management would like the team to start using a new software application to help the team collaborate. You have approval to purchase a subscription to a collaboration tool such as Dropbox, OneDrive or any tool that suits the context, and to implement it. Hope that helps. Kind Regards, Line Manager

Develop an email to the team to explain the decision and provide the team with details about the change including when it will be implemented.

Create an email to your team. Include:

· What was the decision line management informed you of?

· When will this change occur?

· How will it affect the team?

To:

Subject:

E-mail:

Presentation

Schedule a meeting with the relevant stakeholders and prepare a short presentation. The meeting should last for at least 15 minutes

Your presentation should contain an overview of how the project is going.

Your assessor will be looking to see that you can:

· Establishing open communication processes with diverse stakeholders ● Address unresolved issues, concerns and problems raised by stakeholders ● Demonstrate effective communication skills including:

· Speaking clearly and concisely

· Using non-verbal communication to assist with understanding

· Asking questions to identify required information

· Responding to questions as required

· Using active listening techniques to confirm understanding.

Insert the presentation as a Google drive link below:

Ask for feedback from relevant stakeholders and take notes. Transfer this information to the table below.

Liaising with stakeholders How can a manager establish open communication processes with stakeholders? What unresolved issues, concerns and problems needs to be communicated to stakeholders?
Applying feedback What feedback did you receive from the stakeholders? How did you address their concerns?

BSBTWK502 & BSBLDR522 – Assessment 4 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updates 28/01/2022

BSBTWK502 & BSBLDR522 – Assessment 4 – Laneway Education Pty Ltd ABN: 91 607 441 412, RTO No: 41504, CRICOS CODE: 035976 Last updates 28/01/2022

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Contents

Task 2: Project Task 3

Task 2.1: Organisation Description 3

Task 2.2: The Team 4

Task 2.3: Legal Requirements 5

Task 2.4: Organisational Requirements 5

Task 2.5: Consultation E-mail 6

Task 2.6: Allocate Work 7

Task 2.7: Plan Meetings 8

Task 2.8: Risk Analysis 8

Manage Performance 9

Task 2.9: Conducting Performance Management 9

Task 2: Project Task

This project requires you to manage the performance of two team members and one team . As part of the assessment, you will:

· understand your organisation’s performance management requirements.

· allocate work to team members and your team.

· manage the performance of your team and individual team members.

Task 2.1: Organisation Description

Describe the organisation you are basing this project on

What is the name of the organisation?
What does the organisation do?
What are the objectives of the organisation?
Describe your role and responsibilities
Explain how your role supports people performance management and daily operations.

Task 2.2: The Team

Describe the team and individuals you are basing this assessment on.

You are required to manage the performance of one team and two individuals.

What are the key functions and activities of the team you will manage the people performance of?
What roles/positions do two of your team members fill?
What are the responsibilities of each of the team members ( name at least three responsibilities per team member)?

Task 2.3: Legal Requirements

Identify and summarise the legal requirements to perform your role, allocate work and manage/review people performance.

Summarise the laws and regulations that apply to work allocation in your team.
Summarise the laws and
regulations that apply to performance management and review in your team.
Summarise any other legislation relevant to you performing your role.

Task 2.4: Organisational Requirements

Identify and summarise organisational requirements for your role, work allocation and people management.

Complete the table to summarise organisational requirements for people performance management.

	Document/ Policy/ Procedure name	Requirements	Relevant templates or documentati on
Work allocation (including actions from the operational plan your team is responsible for)
Performance management: · Performance review · Feedback ( formal and informal)
· Performance improvement opportunities · Underperforman ce · Rewards and recognition
Communication
Risk

Task 2.5: Consultation E-mail

Send an e-mail to consult with a relevant person or group (e.g. the CEO or executive team) regarding work that must be allocated to staff.

Your consultation should include a discussion:

· of operational requirements ( outlined in the operational plan) for the next 12 months (including time frames).

· of work you are responsible for (that must be allocated within your team).

· of the resources which are available to do the work.

· to develop and agree on the required performance standards and KPIs.

To:

Subject:

E-mail:

Task 2.6: Allocate Work

Meet with your team and team members to:

· discuss the work that must be done by your team as a whole.

· discuss work that must be done by individual team members.

· explain the expected performance standards and KPIs.

· provide training on the performance management and review processes.

Work activity:
Planned outcomes: Minimum 2 outcomes.
Task Minimum 4 work tasks.	Responsibi lity	Completio n date	Cost and Resources needed	Risk associated with the task Risk assessment Risk Treatment	KPIs Minimum 1 KPI /task
Name and briefly describe the work task	Who is responsible for performing the task	When the task will be completed	How much money is allocated for the task What resources are needed (staff, equipment, software etc..)	Identify at least one risk associated with the task Assess the risk (likelihood x impact = probability to determine the risk rating) Identify the most suitable risk treatment	Determine the KPI for the task

Task 2.7: Plan Meetings

Use the table to plan meeting(s) with your team.

What must be discussed	How will it be discussed (group or individual)?	Required resources (e.g. printout of performance development plan, PowerPoint presentation etc.)
Discuss the work that must be done by your team as a whole
Discuss work that must be done by individual team members
Explain the expected performance standards and KPIs.
Provide training on the performance management and review processes

Task 2.8: Risk Analysis

Conduct a risk analysis of the work outlined in one of your work plans (identify at least two risks).

Risk	Consequences	Severity Rating	Likelihood Rating	Risk Rating	Treatment /Control Methods	Person Responsible

Task 2.9: Conducting Performance Management

	How you will conduct performance management	How does your performance management consider the work plan timelines?	How does your performance management consider your organisation’s policies and procedure?
Team member 1
Team member 2
Whole team

Task 2.10: Monitoring Performance Management

	How you will monitor performance	How you will provide informal feedback/coaching Note: You must include informal feedback and coaching at least once each.	How does your monitoring activity reflect the performance standards and KPIs?
Team member 1
Team member 2
Whole team

[ A week later]

Task 2.11: Performance Evaluation

	Evaluation of performance against performance standards and KPIs Note: at least one team member must have performed poorly and one team member must have done excellent work.
Team member 1:
Team member 2:
Whole team:

Task 2.12: Remedial Action

	Action required Note: Action is required for the team member who has performed poorly as well as to reinforce excellent performance. Action to reinforce positive behaviour must include both recognition and continuous feedback.
Team member 1:
Team member 2:
Whole team:

BSBLDR522 & BSBTWK502 – Assessment 2 – Laneway Education Pty Ltd ABN: 91 607 441 412 , RTO No: 41504, CRICOS CODE: 035976 Last updates 28/01/2022

BSBLDR522 & BSBTWK502 – Assessment 2 – Laneway Education Pty Ltd ABN: 91 607 441 412 , RTO No: 41504, CRICOS CODE: 035976 Last updates 28/01/2022

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Contents

Task 1: Knowledge Questionnaire 3

Question 1.1 3

Question 1.2 3

Question 1.3 3

Question 1.4 4

Question 1.5 4

Question 1.6 5

Question 1.7 5

Question 1.8 5

Question 1.9 5

Question 1.10 5

Question 1.11 6

Question 1.12 6

Task 1: Knowledge Ques onnaire

This assessment is a written questionnaire with a mix of objective and subjective questions.

To complete this task satisfactorily, provide satisfactory answers to all questions in your own words, as instructed.

Question 1.1

Outline two benefits of good group dynamics on a team’s performance.

Question 1.2

Scenario

Explanation

Provide three causes of poor group dynamics and examples.

Causes	Examples

Question 1.3

Explain why a team would need a team performance plan.

Question 1.4

Complete the table below to show how a performance plan can help overcome the following scenarios:

The team is needs to complete a project by a certain deadline.
The team members do not understand the reason for undertaking the project or their own involvement in it.
The team members are a diverse group and have many different outcomes in mind. They are struggling to organise themselves as a team.

Question 1.5

Provide at least two examples of formal and informal communications in the workplace, by completing the table below:

Communicatio n	Explanation
Formal
Informal

Question 1.6

In light of the Covid-19 pandemic and employees working from remote locations, provide examples of two tools or techniques for creating collaboration between team members.

Question 1.7

Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operational aspects of work. Describe at least three strategies that can be used to accomplish this.

Question 1.8

Explain how to give constructive feedback to a team member.

Question 1.9

Explain what is meant by reaching consensus in a team.

Question 1.10

Describe two strategies for reaching consensus in a team.

Question 1.11

Outline two ways that issues can be identified by team members.

Question 1.12

Describe three strategies a team leader can use to help resolve conflict in a team.

BSBTWK502 & BSBLDR522 – Assessment 3 – Laneway Education Pty Ltd ABN: 91 607 441 412 , RTO No: 41504, CRICOS CODE: 035976 Last updates 28/01/2022

BSBTWK502 & BSBLDR522 – Assessment 3 – Laneway Education Pty Ltd ABN: 91 607 441 412 , RTO No: 41504, CRICOS CODE: 035976 Last updates 28/01/2022

,

Contents

Task 1: Knowledge Questionnaire 3

Question 1.2 3

Question 1.3 3

Question 1.4 4

Question 1.5 4

Question 1.6 4

Question 1.7 5

Question 1.8 5

Question 1.9 5

Question 1.10 5

Question 1.11 5

Question 1.12 6

Question 1.13 6

Question 1.14 6

Question 1.15 6

Question 1.16 6

Question 1.17 7

Question 1.18 7

Question 1.19 7

Task 1: Knowledge Ques onnaire

This assessment is a written questionnaire with a mix of objective and subjective questions.

To complete this task satisfactorily, provide satisfactory answers to all questions in your own words, as instructed.

Question 1.1

Explain the key provisions of the Fair Work Act 2009.

Question 1.2

Explain the key provisions of each of the following Acts:

Acts	Key Provisions
The Racial Discrimination Act 1975
Sex Discrimination Act 1984
Disability Discrimination Act 1992

Question 1.3

Explain the purpose of the National Employment Standards and the 10 minimum entitlements.

Purpose of National Employment Standards:
Minimum Entitlement	Explanation

Question 1.4

Explain the use of modern awards in workplaces.

Question 1.5

Identify at least two examples of modern awards using the Fair Work Ombudsman website.

Name Of Award	Minimum Wages	Minimum Working Hours

Question 1.6

Outline the purpose of an enterprise agreement and with which entity must the agreement be registered.

Question 1.7

Outline minimum terms and conditions that must be included in an enterprise agreement.

Question 1.8

Explain the process of performance management and the purpose of using performance management systems in the workplace.

Question 1.9

Explain two types of performance management systems that can be used at work.

Performance Management System	Explanation

Question 1.10

In what form must an employer provide an employee with notice of termination?

Question 1.11

Under the Fair Work Act, what amount of notice must be given to employees who have worked for a company for less than one year?

Question 1.12

List two types of employees to whom notice of termination would not need to be provided.

Question 1.13

Under what circumstances is an employee entitled to redundancy pay?

Question 1.14

Explain at least three circumstances that can constitute unfair dismissal.

Question 1.15

Which circumstances must apply for the Fair Work Commission to determine that an employee has been unfairly dismissed?

Question 1.16

Outline five ways of that staff can develop skills at work

Question 1.17

As a manager, list three types