Discussion Question (DQ) #5

DQ #5 TOPIC:

A Service Culture Example.

1. Think of a time when you witnessed excellent service (“Hero Moment” Toister 2017, p.5) by a person or company you were doing business with.
   1. What are the reasons why you thought the service was excellent?
   2. In what way was the person/company trained or equipped to deliver excellent service?
   3. If you know what the company’s vision is then explain how it was lived out by your experience? If you do not know what the company’s vision is, what would you assume it to be based on your experience with the company?
2. According to Jeff Toister (2017) in The Service Culture Handbook: Why is it important that a leader understands the culture of a group or company?

General Guidelines for Discussion Forums:

• Each post is about 500 words in length, using full sentences and paragraphs. 
  • (5% penalty for every 25 words over or under 500 words)
• Each post must incorporate at least three (3) citations + a Reference list.
• All posts are clearly written and contain NO spelling or grammatical errors. Use APA Citations for all your sources and include an APA References list. (No Title Page or other APA formatting is required)
  • You are expected to use the following sources we have used in LDRS 300 class as references. Use of sources not from LDRS 300 is permitted only as a secondary source to validate your point made from an LDRS 300 source.
    
    • The textbooks used in this LDRS 300 classes.
    • Lectures from LDRS 300.
    • Assigned Readings in Moodle for LDRS 300.
    • The Bible.