18 Nov Six Sigma and Process Improvement

Six Sigma and Process Improvement – Week 7 Assignment

 

Designing a Process for a Hospital

For this week’s assignment, complete problem 1 from chapter 8. You MUST show the work and submit it in Excel or Microsoft Word.

 

Note: Data sets for several problems in this chapter are available in the Excel workbook Ch08Data.xlsx. Click on the appropriate worksheet tab as noted in the problem (e.g., Prob08-05) to access the data.

 

Problem 1

 

A hospital developed a design process consisting of the following steps: Plan, Design, Measure, Assess, and Improve. Below is a list of specific activities that comprise these five steps in random order. Place the activities in the most appropriate order within the correct step of the design process.

 

· Pilot or test design

 

· Submit proposal

 

· Define measures to assess design performance

 

· Implement design

 

· Identify potential solutions to reduce out of control conditions

 

· Develop business plan

 

· Disseminate improvements throughout the organization

 

· Monitor process performance

 

· Select the best solution to improve control

 

· Identify out-of-control conditions

 

· Propose new concept

 

· Create design to meet requirements

 

· Identify new improvement opportunities

 

· Monitor the new process design

 

· Implement the best solution to improve control

 

· Verify proposal alignment with strategic objectives

 

· Establish design team

 

· Identify causes of out of control conditions

 

· Analyze causes

 

· Identify and validate customer requirements

 

· Identify and evaluate best practices